CHANGE OF JOB REQUIRED FOR A BPO FLOOR CO-ORDINATOR

An esteemed reader of this blog, Sarode Prashanth wanted a change in his job. This is his profile.
Kindly look into it and please help him.

CURRICULAM VITAE

S.R.PRASHANTH

#3, 1^st cross, 9th main,

3^rd block nagarbhavi 1^st stage,

Bangalore - 560072.

Ph - 9980680728.

Pras.sr@gmail.com

___________________________________________________________________________

OBJECT :

Seeking a challenging career and simulative work environment, that encourages continuous learning and provides exposure to new ideas and personal and professional growth. I will utilize the opportunity given to prove and improve myself.

Academic Details

Professional: Pursuing MBA (Finance) Graduation from

Sikkim Manipal University

Karnataka.

Formalized: B.Sc Degree from National College, Basavanagudi

(Affiliated to Bangalore University)

PROJECT:

Hotel Management

Front End: Visual Basics 6.0

Back End: MS-ACCESS

Computer skills

Languages:

C, C++, VB 6.0

Operating system: MS-DOS, WINDOWS 2000, and XP.

Work experience :

From July 6^th 2005 to Dec 15^th 2006

Ø Worked in Airtel, as an associate customer relation (front end – Lobby).

Job Profile:

· Retail Operations– daily cash sales, bill collections and handling walk-in customers

· Inventory Control – inward & outward movement of SIM cards, currencies, in charge of sole retail.

· Customer Interactions – billing & collections, maintenance of daily report, attending customer Queries Explanation of tariffs, billing.

· Activations – in charge of Activations for Post paid cards

· Internal Control - preparation of periodic MIS reports, implementation of internal checks & controls, co-ordination with the internal sales team

Areas of Expertise

• Retail Operations

• Customer Interactions

Generic Skills

• Friendly, outgoing and pleasing personality.

• Hardworking coupled with initiative and drive.

• Proven ability to plan, manage and motivate.

• Sound leadership qualities and people management skills.

• Good Analytical skills.

• Good Communication skills

Ø From Jan 2^nd 2007 to till 3^rd November 2008:

Worked as Customer care officer for Convergys India services Pvt Ltd.

Job Profile:

· Handling customer queries & objections being a major part of job profile

· Amendment checks for the new recruits

· Taking charge of the team in absence of Team Leader

· Floor walking when required

· Call coaching the new team members

· Observing Team Leader’s while call coaching and implementing the same on the new recruits.

· Motivating the team and doing role-plays with CSR’S helping them generate leads

· Dealing with Credit Cards for HSBC Bank USA.

· Handling calls for DR clients (Direct response).

· Multiple products where in customers call through T.V advertisements.

Ø From 3^rd November 2008 to till the date:

Working as a Floor Coordinator in Convergys

· Manage a headcount of 220 including 13 Team Leaders. Co Ordinate with respect to all the requirement

· Ensure accurate and timely schedules

· Focus on real time agent productivity, performance and scheduled adherence

· Co-Ordinate trouble tickets and escalations

· Manage intraday client program metrics to meet or exceed contractual requirements

· Initiate and execute plans for unusual volumes

· Provide floor management directions through, face to face, phone and messaging applications

· Track, update and send the performance updates.

· Clients and Internal reports made and sent on a daily basis

· Management of Leaves for the complete program. Along with managing E sat

Personal Profile:

Name: S.R.Prashanth

Fathers Name: S.K. Ramachandra Rao

Date of Birth: 25-08-1982

Permanent Address: #3, 1^st cross 9^th main 3^rd block nagarbhavi 1^st stage

Bangalore -560072.

Religion: Hindu [Marathi].

Languages Known: English, Hindi, Kannada, and Marathi.

Hobbies: Browsing, playing, cricket, chess and traveling.

Declaration

I do hereby confirm that the information furnished above is true to the best of my knowledge and belief.

Date: S.R.Prashanth

Place: Bangalore

Also visit

http://goodfundsadvisor.blogspot.com