Tuesday, March 15, 2011



Tel: 9980680728.

Seeking a challenging career and simulative work environment, that encourages continuous learning and provides exposure to new ideas and personal and professional growth.

Academic Details

Professional: Pursuing MBA (Finance) Graduation from Sikkim Manipal University

Formalized:     B,sc Degree from National College, Basavanagudi
               (Affiliated to Bangalore University)

Areas of Expertise

§         Project Management: Operations management, Staffing, Scheduling, Service level management.
§         Team Management: Mentoring & motivating the team for exceptional performance

 Work experience :

From July 2005 to Dec 2006
Ø      Worked in Airtel, as an associate customer relation (front end – Lobby).
 Job Profile:


·               Internal Control - preparation of periodic MIS reports, implementation of internal checks & controls, co-ordination with the internal sales team

Ø      Jan 2007 to till date Working with Convergys Pvt. Ltd.
Convergys is a global leader in relationship management, with a broad range customer and information management solutions, backed by technology, business analytics and consulting services.

Accountabilities as a Floor Coordinator (Since Nov 2008)
·        Manage a headcount of 220 including 13 Team Leaders.  Co Ordinate with respect to all the requirement
·        Clients and Internal reports made and sent on a daily basis
·        Provide essential input to on-site Operations staffing plans based on analysis of recent historical performance for key indicators
·        Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring;
·        Point of contact for system administration for the agents and for opening/following up on trouble tickets to ensure all tickets are resolved.
·        Ensure accurate and timely schedules and focused staffing plans.
·        Focus on real time agent productivity, performance and scheduled adherence
·        Manage intraday client program metrics to meet or exceed contractual requirements
·        Management of Leaves for the complete program. Along with managing E sat
·        Co-Ordinate trouble tickets, escalations and security audits

Accountabilities as a Customer care officer (Jan 2007 – Nov 2008)

·        Handling calls for DR clients (Direct response).  
·        Dealing with Credit Cards for HSBC Bank USA.
·        Handling customer queries & objections being a major part of job profile
·    Multiple products where in customers call through T.V advertisements
·    Been a part of Escalation desk which handles calls escalated to supervisors
·    Been part of many transition batches to up skill them after initial training


Hotel Management

Front End: Visual Basics 6.0
Back End:  MS-ACCESS


Computer skills

                     Office Tools:   Proficient at MS Office and have used Excel, PowerPoint, Outlook and   Word extensively.

            Computer Languages: C, C++, VB 6.0

            Operating system: Proficient with all the versions of Windows and MAC

                      Tools    :     Lotus notes, Siebel. Avaya CMS, IEX CRDB, etc

Personal Profile:

  Name:                                    S.R.Prashanth

              Fathers Name:                        S.K. Ramachandra Rao

              Date of Birth:                          25-08-1982

              Permanent Address:                #3 1st cross 9th main 3rd block
Nagerbhavi 1st stage
                                                            Bangalore -560072.

  Languages Known:                 English, Hindi, Kannada, and Marathi.

              Hobbies:                                 Browsing, solving puzzles, cricket, chess and traveling.

Date:                                                                                S.R.Prashanth

Also visit http://goodfundsadvisor.blogspot.com
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