A change of job request has been made by S.R.Prashanth Sarode.
Fellow Salis who know of any openings are requested to contact him.
#3, 1st cross, 9th main,
3rd block nagarbhavi 1st stage,
Ph - 9980680728.
CURRENT JOB STATUS :
3rd November 2008 to till the date:
Working as a Floor Coordinator in Convergys
services Pvt Ltd. India
CURRENT JOB PROFILE:
· Manage a headcount of 220 including 13 Team Leaders. Co Ordinate with respect to all the requirement
· Ensure accurate and timely schedules
· Focus on real time agent productivity, performance and scheduled adherence
· Co-Ordinate trouble tickets and escalations
· Manage intraday client program metrics to meet or exceed contractual requirements
· Initiate and execute plans for unusual volumes
· Provide floor management directions through, face to face, phone and messaging applications
· Track, update and send the performance updates.
· Clients and Internal reports made and sent on a daily basis
· Management of Leaves for the complete program. Along with managing E sat
Professional: Pursuing MBA (Finance) Graduation from
Formalized: B.Sc Degree from
, Basavanagudi National College
) Bangalore University
Front End: Visual Basics 6.0
Back End: MS-ACCESS
C, C++, VB 6.0
Operating system: MS-DOS, WINDOWS 2000, and XP.
Work experience :
From July 6th 2005 to Dec 15th 2006
Ø Worked in Airtel, as an associate customer relation (front end – Lobby).
· Retail Operations– daily cash sales, bill collections and handling walk-in customers
· Inventory Control – inward & outward movement of
SIM cards, currencies, in charge of sole retail.
· Customer Interactions – billing & collections, maintenance of daily report, attending customer Queries Explanation of tariffs, billing.
· Activations – in charge of Activations for Post paid cards
· Internal Control - preparation of periodic MIS reports, implementation of internal checks & controls, co-ordination with the internal sales team
Areas of Expertise
• Retail Operations
• Customer Interactions
• Friendly, outgoing and pleasing personality.
• Hardworking coupled with initiative and drive.
• Proven ability to plan, manage and motivate.
• Sound leadership qualities and people management skills.
• Good Analytical skills.
• Good Communication skills
Jan 2nd 2007 to till 3rd November 2008:
Worked as Customer care officer for Convergys
services Pvt Ltd. India
· Handling customer queries & objections being a major part of job profile
· Amendment checks for the new recruits
· Taking charge of the team in absence of Team Leader
· Floor walking when required
· Call coaching the new team members
· Observing Team Leader’s while call coaching and implementing the same on the new recruits.
· Motivating the team and doing role-plays with
CSR’S helping them generate leads
· Dealing with Credit Cards for HSBC Bank
· Handling calls for DR clients (Direct response).
· Multiple products where in customers call through T.V advertisements.
Fathers Name: S.K. Ramachandra Rao
Date of Birth:
Permanent Address: #3, 1st cross 9th main 3rd block nagarbhavi 1st stage
Religion: Hindu [Marathi].
Languages Known: English, Hindi, Kannada, and Marathi.
Hobbies: Participating in debates, chess and traveling.
Seeking a challenging career and simulative work environment, that encourages continuous learning and provides exposure to new ideas and personal and professional growth. I will utilize the opportunity given to prove and improve myself.
I do hereby confirm that the information furnished above is true to the best of my knowledge and belief.
Also visit http://goodfundsadvisor.blogspot.com