Sunday, May 2, 2010


An esteemed reader of this blog, Sarode Prashanth wanted a change in his job. This is his profile.
Kindly look into it and please help him.



#3, 1st cross, 9th main,

3rd block nagarbhavi 1st stage,

Bangalore - 560072.

Ph - 9980680728.



Seeking a challenging career and simulative work environment, that encourages continuous learning and provides exposure to new ideas and personal and professional growth. I will utilize the opportunity given to prove and improve myself.

Academic Details

Professional: Pursuing MBA (Finance) Graduation from

Sikkim Manipal University


Formalized: B.Sc Degree from National College, Basavanagudi

(Affiliated to Bangalore University)


Hotel Management

Front End: Visual Basics 6.0


Computer skills


C, C++, VB 6.0

Operating system: MS-DOS, WINDOWS 2000, and XP.

Work experience :

From July 6th 2005 to Dec 15th 2006

Ø Worked in Airtel, as an associate customer relation (front end – Lobby).

Job Profile:

· Retail Operations– daily cash sales, bill collections and handling walk-in customers

· Inventory Control – inward & outward movement of SIM cards, currencies, in charge of sole retail.

· Customer Interactions – billing & collections, maintenance of daily report, attending customer Queries Explanation of tariffs, billing.

· Activations – in charge of Activations for Post paid cards

· Internal Control - preparation of periodic MIS reports, implementation of internal checks & controls, co-ordination with the internal sales team

Areas of Expertise

Retail Operations

Customer Interactions

Generic Skills

Friendly, outgoing and pleasing personality.

Hardworking coupled with initiative and drive.

Proven ability to plan, manage and motivate.

Sound leadership qualities and people management skills.

Good Analytical skills.

Good Communication skills

Ø From Jan 2nd 2007 to till 3rd November 2008:

Worked as Customer care officer for Convergys India services Pvt Ltd.

Job Profile:

· Handling customer queries & objections being a major part of job profile

· Amendment checks for the new recruits

· Taking charge of the team in absence of Team Leader

· Floor walking when required

· Call coaching the new team members

· Observing Team Leader’s while call coaching and implementing the same on the new recruits.

· Motivating the team and doing role-plays with CSR’S helping them generate leads

· Dealing with Credit Cards for HSBC Bank USA.

· Handling calls for DR clients (Direct response).

· Multiple products where in customers call through T.V advertisements.

Ø From 3rd November 2008 to till the date:

Working as a Floor Coordinator in Convergys

· Manage a headcount of 220 including 13 Team Leaders. Co Ordinate with respect to all the requirement

· Ensure accurate and timely schedules

· Focus on real time agent productivity, performance and scheduled adherence

· Co-Ordinate trouble tickets and escalations

· Manage intraday client program metrics to meet or exceed contractual requirements

· Initiate and execute plans for unusual volumes

· Provide floor management directions through, face to face, phone and messaging applications

· Track, update and send the performance updates.

· Clients and Internal reports made and sent on a daily basis

· Management of Leaves for the complete program. Along with managing E sat

Personal Profile:

Name: S.R.Prashanth

Fathers Name: S.K. Ramachandra Rao

Date of Birth: 25-08-1982

Permanent Address: #3, 1st cross 9th main 3rd block nagarbhavi 1st stage

Bangalore -560072.

Religion: Hindu [Marathi].

Languages Known: English, Hindi, Kannada, and Marathi.

Hobbies: Browsing, playing, cricket, chess and traveling.


I do hereby confirm that the information furnished above is true to the best of my knowledge and belief.

Date: S.R.Prashanth

Place: Bangalore

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